Terms of service

Throughout this website, the terms “we”, “us”, and “our” refer to e rooma. e rooma operates this website and online store to provide you with access to our products, including smart aroma diffusers, fragrance oils, and related accessories (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide a secure ecommerce platform. However, all sales and transactions are made directly between you and e rooma.

By visiting, accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that:

You are at least 18 years old or the legal age of majority in your jurisdiction.
Any information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials.

You may not transfer, sell, or assign your account to another person.

SECTION 2 – PRODUCTS AND PRODUCT USE

e rooma offers smart aroma diffusers and fragrance oils designed for home, office, and commercial scenting environments.

Product images and colors may vary slightly due to screen display settings.

Important:

Diffusers must be used in accordance with provided instructions.
Fragrance oils are for diffuser use only and are not for ingestion, topical application, or direct skin contact unless expressly stated.
Improper use, modification, misuse, or use with non-approved oils may void warranties and may result in product malfunction.

We reserve the right to modify, discontinue, or limit product quantities at any time without notice.

SECTION 3 – ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase.

Your order is only accepted once we confirm it via email and payment has been successfully processed.

We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities per customer
Cancel orders due to pricing errors, suspected fraud, or stock unavailability

Once an order is confirmed, cancellation may not be guaranteed.

Returns are governed strictly by our Refund Policy.

Purchases are intended for personal or business use and not for unauthorized resale or export without written permission.

SECTION 4 – PRICING AND PAYMENT

All prices are listed in Philippine Peso (PHP) unless otherwise stated.

Prices do not include:

Shipping fees
Taxes (if applicable)
Customs or import duties (for international orders)

You agree that:

Payment information provided is accurate and authorized.
You will honor all charges including shipping and applicable fees.

We reserve the right to correct pricing errors at any time.

SECTION 5 – SHIPPING AND RISK OF LOSS

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by:

Courier services
Customs clearance
Natural disasters or force majeure events

Risk of loss transfers to you once the product is handed over to the courier.

SECTION 6 – WARRANTY DISCLAIMER

Except as expressly stated in our Warranty Policy, all products are provided “as is” and “as available.”

We do not guarantee:

Uninterrupted website access
That use of the Services will be error-free
That products will meet subjective scent preferences

Scent perception is personal and may vary between individuals.

To the fullest extent permitted by Philippine law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.

SECTION 7 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, e rooma shall not be liable for:

Indirect or consequential damages
Loss of profits or business interruption
Damage arising from improper installation or misuse
Allergic reactions or sensitivities to fragrance oils

Customers are responsible for ensuring proper ventilation and safe usage environments.

Our total liability shall not exceed the amount paid for the product purchased.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website — including logos, branding, product names, images, videos, scent descriptions, and design elements — are owned by e rooma or its licensors.

You may not reproduce, copy, distribute, modify, or commercially exploit any content without prior written consent.

Unauthorized use may violate intellectual property laws.

SECTION 9 – THIRD-PARTY SERVICES

Our website may include links to third-party services or tools.

We are not responsible for:

Third-party websites
External payment processors
Courier services

Your interaction with third-party services is at your own risk.

SECTION 10 – FEEDBACK

If you submit reviews, suggestions, or feedback, you grant e rooma a perpetual, royalty-free right to use such content for marketing and business purposes.

You represent that your feedback does not violate any third-party rights.