Shipping policy

Shipping Policy

Last Updated: February 12, 2026

At erooma, we aim to deliver your orders safely and efficiently across the Philippines.

Payment Method

Currently, we accept Cash on Delivery (COD) only for all online orders.

Please ensure that the exact payment amount is available upon delivery to avoid delays or failed transactions.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation once your order has been prepared for shipment.

Delivery Timeframe

Estimated delivery times:

  • Luzon: 2 to 5 business days

  • Visayas & Mindanao: 4 to 10 business days

Delivery timelines may extend due to:

  • Weather conditions

  • Courier operational delays

  • High-volume periods

  • Natural disasters or force majeure events

We appreciate your understanding in case of unforeseen delays.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

We reserve the right to update shipping rates at any time without prior notice.

Failed Deliveries (Important)

Please ensure:

  • Someone is available to receive the order.

  • Your contact number is active and reachable.

  • Your delivery address is complete and accurate.

If delivery fails due to:

  • Unreachable contact number

  • Refusal to accept the package

  • Incorrect or incomplete address

The order may be cancelled.

Repeated failed COD transactions may result in restrictions on future orders.

Risk of Loss

Once the product is handed over to the courier, risk of loss transfers to the customer.

e rooma is not liable for delays caused by courier services or events beyond our control.

For bulk or commercial scenting orders, please contact us directly at info@eroomaph.com